So you’ve just arrived in Madrid, you’ve settled into your new flat and you’ve decided to let the world know with a quick status update… And then you realise you’ve forgotten something really important: Internet.
Internet is now part of the essential relocation pack for any expat. With it, we’ve got the world at our fingertips. When I help fellow expats move to Madrid, I always make sure that the internet is set up even more they move in. Once you move to Madrid, you’ll be faced with a lot of choice and different options from different providers. Some of their customer service leaves quite a lot to be desired, and it’s often very difficult to speak to someone who understands English. Here are our top picks to help you cut through the jargon and find the package that best suits you.
For stays of longer than 12 months and with NIE: Movistar
If you’re planning on staying in Madrid for a while and can commit to a year-long contract, Movistar is our favourite solution. If you’re looking for an all-inclusive plan that will give you Fibre Optic internet, a landline, a mobile phone and television, then it doesn’t get better than Movistar!
- Their best value for money plan is the “Nuevo Fusión TV Contigo 30Mb”. With this, €47 per month (VAT included) will get you 30Mb Fibre Optic broadband, a landline with unlimited calls to other landlines, a mobile plan with 100 minutes per month and 500MB 4G internet, as well as online TV with access to documentary channels, kids’ channels, and films. The best part? You can access it from your tablet or smartphone so can bring your TV with you.
- If you’ve got a little more cash to spare, then you’ll love the “Fusion TV Para Todos 300Mb” plan for €77 per month. 300Mb Fibre Optic broadband, a landline with free calls to other landlines and 550 minutes per month to mobiles, a mobile plan with unlimited calls and 2GB of 4G internet. The TV plan is better too, with access to series, documentaries, kids’ programmes, films and sports with multi-screen so you can watch it on several devices. There’s also a recording service included so you’ll never miss a moment again!
Depending on where you are living, your choice of provider and your internet speed may be limited. In more urban areas, expect the best. Where possible, choose Fibre Optic over ADSL to ensure you get the greatest speed and quality. If you want to get a contract with Movistar, you’ll need a NIE and you’ll need to agree to a minimum of 12 months with them. If you don’t see yourself staying that long, there are a few other options…
For stays of less than 12 months…
- Pepephone has recently taken the Spanish internet scene by storm. If all you’re interested in is internet, you can sign up for their ADSL package of up to 20Mbps for only €23.60 per month, including line rental and VAT so there are no nasty surprises! The best part? There’s no minimum contract with them so you can use their service for as long or as short as you want, without having to pay anything to get out of a contract.
- If you’re looking for a mobile plan and internet, you can enjoy 20 Mbps ADSL and a mobile plan with 1GB internet and 1001 minutes for only €50.80 per month. If you’re not such a talker or a surfer, they also have a more economic plan with 300MB internet and 100 minutes alongside your ADSL for only €35.60.
- All of Pepephone’s customer services are based in Spain and are free to use for their clients, so you’ll be well looked after. There are no compromises, no changing or hidden fees, and their charges are fixed, so you don’t have to sneak around to get a better offer. There is no landline included either so you’re not being charged for something you won’t use.
- Jazztel offers a tidy contract “sin permanencia” (without a minimum contract) for €24.14 per month (VAT included) plus €18.14 line rental. For the total of €42.28 per month, you’ll get VDSL internet up to 30Mb, and a free router. You’ll also get a landline with free national calls to other landlines, and 60 minutes per month to mobiles.
If you haven’t got a NIE
- If you haven’t got a NIE yet, just your passport, then Ono is the one you want. They have a few options to suit you whether you’re a talker or a surfer. €34.40 for 30Mb internet, a mobile plan with 200 minutes, 1GB of 4G data, and a landline with various free calls. €39.20 for 60Mb broadband, a mobile plan with 200 minutes and 1GB of data, and a landline. Their €42.30 deal really suits talkers- 30Mb Fibre Optic internet, a mobile plan with unlimited calls and texts and 2GB of data, and a landline with more free call options too. Each of these offers are for three months, and after three months the price will increase. However, if you want to stick with your reduced cost, give them a ring after the three months are up and tell them that you’re going to move to a different company… They should offer you the discounted rate permanently then. If you’re going to take a contract with Ono using your passport instead of a NIE, you’ll need to call them and organise it over the phone as they won’t accept passport numbers through their website. If you ask to speak to an assistant who understands English, you should be put through to someone.
For top speeds in areas without Fibre Optic broadband, or for less than 6 months, try Amena.
Outside of the city your choices may be restricted in terms of service providers and speed. If you still want high speed internet without compromise, try Amena. You’ll have access to 4G internet at home, which will normally reach on average 40Mb.
If you have any more questions or doubts about the best internet deals for expats in Madrid, just ask us in the comments below! We’re here to help you every step of the way if you’re looking for a smooth move to Madrid. Leave the stress to us and enjoy your move to this beautiful metropolis. Drop us an email today and see how you could save time and money.